You’ve been working as a secretary for some time now and have mastered the classic tasks. Now, your goal is to take on new challenges, in a new field. As a sales assistant, you’ll find the challenges you’ve been looking for. In this seminar, you’ll learn how you can support the development of productive customer orientation and contribute to building sustainable sales structures. You’ll expand and enhance your competence spectrum, both in  professional knowledge and communication. People skills, psychological understanding, entrepreneurial thinking, independence and assertiveness are the preconditions of your success. The necessary sales specific understanding for qualified co-operation in a sales environment will be made available here.

• Living professional customer orientation
• Collecting and processing of information
• Customer service: visitor reception, small talk
• Service-oriented care of existing customers  
• Arranging appointments successfully by telephone  
• Powerful sales calls and acquisition of new customers
• Professional preparation and post-processing of appointments
• Assisting colleagues in  customer meetings
• Getting to know the sales cycle
• Sales-oriented language
• Questioning technique  in sales
• Phases of the sales pitch  
• Convincing argumentation of benefits
• Supporting the sales team
• Successful cooperation of back office and sales team
• Target-oriented advice and support of a marketing - / sales campaign

Secretaries looking to qualify themselves as sales assistants or those having taken on new sales challenges

Seminar number: AS12

Price: 1.040,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German