The secretarial office is every company’s hub for information and communication. Telephone calls need to be answered, customer inquiries addressed, messages passed to decision makers, staff and clients. Confident presentation and result oriented communication is the basis for success in secretarial work and team assistance.    This seminar will help you to improve your communication skills and learn how to persuasively use targeted rhetoric instruments even in challenging situations.  By doing so, you enhance your abilities to argue your position while remaining friendly, persuasive and poised.

•  The two levels of communication 
• The art of active listening
• Verbal and non verbal communication 
• The effects of voice 
• Target oriented questions
• Appropriately dealing with challenging situations
• Persuasive resources on the telephone
• Saying ‘no’ without a negative effect
• Practical tips for leading conversations
• Situational discussion exercises from the day to day work 
• Diplomatic behaviour in challenging situations
  • How to best convey information/instructions from supervisors to staff
  • Communication with supervisors
  • How best to communicate within organisational hierarchy

Staff secretaries, assistants, office managers looking to improve and enhance their communicative behaviour and persuasive strengths

Seminar number: AS6

Price: 1.040,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German