Letters, fax or e-mail, written communication is an essential part of your daily work.  Not only demanding much of your time, it is a form of organisational presentation to the outside world.   Whether congratulatory greetings, complaint responses or an informational briefing, the appropriate words must be found.  Learn how to formulate issue targeted phrasing that brings your correspondence to the point. How to avoid misunderstandings and even convey negative messages in a friendly manner. In this seminar, you’ll learn to write a modern, rhetorically adept letter that is customer oriented and targeted for success.

• Layout and formulation (DIN 5008 / DIN 676)
• Corporate Communication The successful beginning:Catching the reader’s attention
• The closing:The last impression remains Contemporary
• Writing Style Short, clear and concise formulation “Psychology” in letters:
• Engaging writing Sparking interest, holding attention and impressing the reader:
• Creating and using creative techniques in texts
• Challenging correspondence – responding correctly to complaints and returns Breaking down correspondence formulation
• Writing under time pressure Language particulars: Etiquette in e-mail
• Protocol
  • Creating and using protocol 
  •  Formal criteria
  • Note taking made easy 
  • Responding to inquiries

Staff secretaries, assistants and office managers looking to improve their correspondence style.

Seminar number: AS7

Price: 1.040,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German