In the structures of modern companies, which are based on the division of labour, there is practically nobody who does not have contacts with internal or external customers. Customer orientation has long since become a crucial success factor for companies. Which requirements arise from this fact for your everyday communication at work?
In this seminar we will work on the criteria for a successful customer orientation. You will analyse your personal situation:

• What customer relationships do I have and what are their characteristics?
• What are my strengths in customer relationships and where is room for improvement?  
• What are especially difficult situations?

Examples from everyday work will be analysed during the seminar and trained in conversational simulations. At the end of the seminar you will take precise ideas and experiences with you, how you can continue to improve your customer-oriented behaviour.  

• What exactly is a customer and what constitutes customer relationship?
• What is customer orientation and what constitutes customer satisfaction?
• Orientation towards needs and solutions as well as conflict management as basics of customer- oriented behaviour
• Communicative implementation of these requirements in the form of conversational simulations
• Realising your own weaknesses and resistance
• Dealing with difficult situations and customers
• Working on practical case studies of the participants

People who would like to widen their behavioural repertoire in respect of customer orientation

Seminar number: E1

Price: 1.120,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German