Every member of staff is able to represent the company in a friendly and competent way! However, what are often missing is the right “tools of the trade“.  
The focus of this seminar is on customer service and customer orientation. By means of effective and service-oriented discussion techniques you will learn to handle telephone calls confidently and in a sovereign way, even in difficult situations.

• Customer orientation on the telephone: what does it mean for us?
• The effect of voice, choice of language, facial expression and gestures
• Implying competence on the telephone
• The first impression – the correct salutation
• Taking control of the telephone call
• Avoiding irritating and negative formulations
• Listening actively
• Preparing and post-processing a telephone call
• The final impression – closing a call
• Handling difficult call situations

Everybody in the company who is often in contact with internal and external customers

Seminar number: E2

Price: 1.120,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German

Specifics:
Block Price:
E2 and E3 €1,340.00 plus VAT