In times of constant change in organisational environments, leaders and managers are faced with the challenge of improving their products and services quality and customer satisfaction in order to maintain market share. Accompanying that is the equally constant question of process management: How can I make my processes as lean and efficient as possible? Where can I save on costs, time and personnel? How can I avoid unnecessary cuts, double procedures and illogical processes?

In this seminar you will be introduced to simple and straight forward processing/analysis methods and instruments. Focusing on concrete processes from your day to day work, you will gain insight for potential optimisation in e.g. activities, procedural steps and interfaces. And finally, you will receive advice on the course of action to take in process change within organisations.

• The Basics of Process Thinking
• Function Orientation vs. Process Orientation in Organisations
• Process Analysis and Process Classification
• Methods of Process Analysis, Process Visualisation
• Organisation and Process
• Carrying out concrete measures in the daily work
• Advice and tips for implementing process change

• Leaders, managers, department heads looking to analyse their work and business processes.
• Project leaders wanting to develop work processes.

Seminar number: B3

Price: 1.160,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German