Seminar details

Coping with Difficult Situations on the Telephone
Advanced seminar

Your Benefit

The techniques that were communicated in the first seminar will be intensified and practised by means of participants’ case studies. Experiences with these techniques can be exchanged. The focus of this day of practice is on training and testing.

Contents

  • Professional handling of complaints  
  • Different types of customers
  • The impact of stress on communication
  • Training and analysis in dealing with difficult phone calls

Target Group

Participants of the E2 fundamentals seminar

Method

Lecture, presentations, group discussions, role plays, simulations on the telephone-set. A subsequent personal coaching at your workplace is possible.
Dates 2012 Venue Trainer  
29.06.2012 Hamburg Katja Wonerow Enroll Now
11.12.2012 Düsseldorf Katja Wonerow Enroll Now

Information

Seminar number: E3

Price: 560,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German

Specifics:
Block Price:
E2 and E3 €1,340.00 plus VAT