Objective: A precondition for increasing success in sales is understanding how people make decisions. It is necessary to reliably evaluate a customer’s personality. The targeted use of psychology and body language will assist you in dealing with complex customer structures as well as mastering difficult customer situations.   You will learn how to make your sales pitch more customer specific and positively influence sales decisions.    

Content: 

• Recognising, understanding and using the behaviour patterns of your dialog partner
• Identifying purchasing motivations
• Understanding and using the customer relationship level
• Building a relationship – being on the same wave length as the customer
• Typing the Customer 
  Communication strategies – dealing type specifically (dominate, reserved, extroverted) with dialog partners      
• Dealing with ‘problem customers’-  Conflict resolution
• Handling your own emotions
• Verbal and non-verbal communication:  Language and facial expressions
• Noting body language signals

Target Group:

Management and sales staff working both in house and field

Seminar number: E9

Price: 1.160,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German