In house sales staff are only responsible for administration and processing orders. Not anymore! Those days are long  over! Modern in house sales team do customer acquisition, analyse potential and, in co-operation with field staff, work to maintain customer satisfaction.  To do so requires both know how and experience in using customer contact and target oriented inquiries. In this seminar you will learn the rules of targeted communication – especially with difficult customers.  You’ll be introduced to methods that increase purchase orders and customer acquisition, as well as instruments for leading successful sales talks and formulating winning proposals.  

• Modern in house sales and its company significance
• The new demand profile of in house sales staff
• In house sales – the company business card 
•  Efficient co-operation between in house and field sales staffs
• Customer oriented communication
• Optimal cost/user argumentation 
•  Poised reactions to customer complaints
• Customer orientation in letters, fax and e-mail 
• Successful telephone sales: demand assessment, price discussions, closing techniques
• Typical telephoning mistakes
• Mastering emotional situations 
• Efficient customer inquiry processing 
• what demanding customers
• Increasing your persuasion potential
• Dealing constructively with complaints and returns
• Customer loyalty through After Sales Service

• In house and field sales staff
• New in house sales staff

Seminar number: E13

Price: 1.160,00 € plus VAT

Max. Participants: 10

Seminar Hours: 9 a.m. - 5 p.m.

Seminar language: German